Information we collect
We collect the details you choose to provide in an enquiry, such as your name, telephone or WhatsApp number, email address, destination, intended travel dates, number of travellers, service preferences and other information relevant to your request.
How we use it
We use this information to respond to your enquiry, prepare travel options, coordinate requested services, prevent abuse of our forms and maintain necessary business records. We do not use enquiry information to create a Duro Connect account.
Who receives it
Authorised Duro Travel Hub staff and service providers needed to deliver email and requested travel support may process your information. We do not sell personal information. We will only share travel details with airlines, hotels, visa-service providers or other partners when necessary and with an appropriate basis to do so.
Retention and security
We retain enquiry information only for as long as reasonably needed to assist you, meet legal or accounting obligations and resolve disputes. We apply proportionate technical and organisational safeguards, although no internet transmission is completely risk-free.
Your choices
You may ask to access, correct or delete information you submitted, subject to applicable legal obligations. You may also choose to contact us by telephone or WhatsApp instead of using a website form.
Contact
For privacy questions or requests, email durotravelhub@gmail.com, call +256 795 292 882, or visit Duro Travel Hub at AMS Mall, Kinawataka Road, Kireka, Uganda.
Last updated: 10 October 2026.